Effective Date: July 18, 2026
Last Updated: July 18, 2026
At Fashop (“Fashop,” “we,” “our,” or “us“), we understand that customers may occasionally need to cancel an order. This Cancellation Policy explains when an order may be cancelled, how cancellation requests are handled, and what happens if an order has already been processed or shipped.
By placing an order on https://fashop.in, you acknowledge that you have read, understood, and agreed to this Cancellation Policy.
Your use of this Website is also governed by our Terms & Conditions, available at:
Our practices regarding the collection, use, storage, and protection of your personal information are explained in our Privacy Policy, available at:
Important legal notices and limitations of liability are described in our Disclaimer, available at:
Information regarding eligible returns, replacements, and refunds is available in our Return & Refund Policy, available at:
Our shipping process, delivery timelines, and courier-related information are explained in our Shipping Policy, available at:
Our Cancellation Policy
We aim to process and dispatch orders as quickly as possible. Because of this, cancellation requests must be submitted promptly.
Cancellation requests are reviewed individually and are subject to the order status at the time the request is received.
Customer Order Cancellation
Customers may request cancellation of an order before it has been dispatched.
Once an order has been dispatched to the courier, cancellation may no longer be possible. In such cases, the order will continue through the delivery process and any eligible post-delivery request will be handled according to our Return & Refund Policy.
Submitting a cancellation request does not automatically guarantee cancellation. Confirmation will be provided only after the request has been reviewed and approved by Fashop.
How to Request a Cancellation
Customers may request order cancellation by contacting Fashop through:
To help us process your request quickly, please include:
- Order number
- Registered mobile number
- Registered email address
- Reason for cancellation
Requests submitted as early as possible have a higher likelihood of being approved before dispatch.
Orders That Cannot Be Cancelled
Cancellation requests may not be accepted in the following situations:
- The order has already been dispatched.
- The shipment is already with the courier partner.
- The product has already been delivered.
- The order contains products specifically marked as non-cancellable.
- The order has already entered the final processing stage where cancellation is no longer operationally possible.
Cancellation by Fashop
Fashop reserves the right to cancel any order, either partially or completely, when necessary.
Examples include:
- Product becomes unavailable.
- Pricing or listing errors.
- Technical or system errors.
- Payment verification failure.
- Incorrect or incomplete customer information.
- Suspected fraudulent activity.
- Violation of our Terms & Conditions.
- Bulk purchases that appear intended for unauthorized resale.
- Operational limitations.
- Force majeure events.
- Any other circumstance where fulfilling the order becomes impractical or impossible.
Where applicable, eligible payments will be refunded in accordance with this policy.
Cash on Delivery Orders
Cash on Delivery (COD) is available only for eligible products and serviceable locations.
Customers who repeatedly place COD orders and refuse delivery without a valid reason, provide incorrect delivery information, or misuse the COD facility may have their future COD eligibility restricted or permanently removed.
Fashop also reserves the right to require prepaid payment for future purchases from such customers.
Prepaid Orders
If a prepaid order is successfully cancelled before dispatch, the eligible refund will generally be processed using the original payment method whenever possible.
In certain situations, refunds may instead be issued through bank transfer, UPI, or store credit where appropriate.
Cancellation After Dispatch
Once an order has been handed over to the courier partner, cancellation is generally not possible.
If the customer no longer wishes to keep the product after delivery, any eligible request will be handled strictly in accordance with our Return & Refund Policy.
Cancellation Charges
Fashop generally does not charge cancellation fees for approved cancellations made before dispatch.
However, if any payment gateway charges, shipping expenses, or operational costs are non-recoverable due to the customer’s actions, Fashop reserves the right to deduct such charges where permitted by applicable law.
Refund for Cancelled Orders
Approved refunds are generally processed within 10 to 15 business days after cancellation approval.
Refunds may be issued through:
- Original payment method
- Bank transfer
- UPI
- Store credit, where applicable
The actual credit time depends on the customer’s bank or payment service provider.
Promotional Orders
Orders placed using promotional offers, coupons, discount codes, cashback campaigns, or limited-time deals remain subject to this Cancellation Policy.
If an order is cancelled, promotional benefits associated with that order may become invalid or may not be reinstated.
Fraud Prevention
To protect our customers and business, Fashop monitors unusual ordering patterns.
We reserve the right to reject cancellation requests, suspend customer accounts, cancel future orders, or refuse service where we reasonably believe there has been:
- Fraudulent activity
- Repeated fake orders
- Abuse of promotional offers
- Excessive order cancellations
- Misuse of Cash on Delivery
- False or misleading information
- Any attempt to misuse our policies
Force Majeure
Fashop shall not be held responsible for delays, cancellations, or inability to fulfill orders caused by circumstances beyond our reasonable control, including natural disasters, floods, fires, pandemics, strikes, transportation disruptions, governmental actions, internet outages, or other force majeure events.
Relationship with Our Legal Policies
This Cancellation Policy should be read together with our Terms & Conditions, which explain the rules governing purchases, customer responsibilities, and use of our Website.
You can review our Terms & Conditions here:
This policy should also be read together with our Privacy Policy, which explains how we collect, use, store, and protect your personal information.
You can review our Privacy Policy here:
Our Disclaimer contains important legal information, limitations of liability, and Website-related notices.
You can review our Disclaimer here:
For information about returns, replacements, and refunds, please review our Return & Refund Policy:
For shipping timelines, delivery procedures, and courier-related information, please review our Shipping Policy:
Changes to This Cancellation Policy
Fashop reserves the right to update, modify, or replace this Cancellation Policy at any time without prior notice.
Any revised version becomes effective immediately upon publication on this page. Continued use of the Website after such changes constitutes acceptance of the updated Cancellation Policy.
Contact Us
If you have any questions regarding order cancellations or need assistance with cancelling an eligible order, please contact us:
Fashop
Website: https://fashop.in
Email: help@fashop.in
WhatsApp: +91 9568737337
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM
Business Address: Bhikanpura, Pilkhuwa, Uttar Pradesh 245304, India