Effective Date: July 18, 2026
Last Updated: July 18, 2026
At Fashop (“Fashop,” “we,” “our,” or “us“), customer satisfaction is important to us. We understand that there may be situations where you need to request a return, replacement, or refund. This Return & Refund Policy explains the conditions under which such requests may be accepted and how they are processed.
By placing an order on https://fashop.in, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.
Your use of this Website is also governed by our Terms & Conditions, available at:
Our practices regarding the collection, use, storage, and protection of your personal information are explained in our Privacy Policy, available at:
Our general legal limitations, disclaimers, and important notices are available in our Disclaimer, available at:
Our Return Philosophy
We strive to ensure that every customer receives the correct product in excellent condition. If an eligible issue occurs, we will make every reasonable effort to provide a fair and timely resolution through a replacement, refund, or other suitable remedy.
At the same time, this policy is designed to prevent misuse and protect both our customers and our business.
Return Eligibility
A return request may be approved only if one of the following conditions applies:
- You received a product different from what you ordered.
- You received the wrong size despite ordering the correct size.
- You received the wrong color despite ordering the correct color.
- The product was damaged at the time of delivery, and the damage is clearly visible during the unboxing process.
- An item is missing from your package, provided a continuous unboxing video is available for verification.
All return requests are subject to verification and approval by Fashop.
Situations Where Returns Are Not Accepted
Returns will generally not be accepted in the following situations:
- Change of mind after purchase.
- Personal dislike or preference.
- The customer selected the wrong size while placing the order.
- The customer ordered the wrong product by mistake.
- Minor color variations caused by lighting, photography, or screen settings.
- Minor stitching, print placement, texture, or manufacturing variations that do not affect the intended use of the product.
- Normal wear and tear.
- Products damaged after delivery due to customer misuse, negligence, accidental damage, improper washing, improper storage, or third-party handling.
- Products returned without prior approval from Fashop.
- Products specifically marked as non-returnable on the product page.
Non-Returnable Products
Depending on the product category, the following items may not be eligible for return:
- Used products.
- Washed products.
- Products without original tags.
- Products without original packaging.
- Customized or personalized products.
- Hygiene-sensitive products.
- Innerwear.
- Beauty and personal care products.
- Gift cards or digital products, if introduced in the future.
- Any product clearly marked as non-returnable on its product page.
Return Request Process
Customers may submit a return request through:
- Their Fashop account, where available.
- WhatsApp.
- Email.
For faster processing, we recommend contacting us through WhatsApp and providing:
- A continuous, unedited unboxing video starting before the package is opened.
- Clear photographs of the product.
- Photographs of the packaging, if applicable.
- A brief description of the issue.
- Your order number.
Providing complete information helps us verify and process your request more quickly.
Time Limit for Reporting Issues
Eligible return, replacement, missing item, or damage claims must be reported within 24 hours of successful delivery.
Claims submitted after this period may not be accepted.
Return Approval
Every return request is reviewed individually by Fashop.
Approval depends on the information and evidence provided, including product condition, photographs, videos, and order details.
Approval of a return request is solely at the discretion of Fashop after verification.
Unboxing Video Requirement
For claims involving:
- Damaged products
- Wrong products
- Missing products
- Incomplete shipments
A continuous, unedited unboxing video may be required.
The video should clearly show:
- The sealed package before opening.
- The complete unboxing process.
- The product received.
- The shipping label.
Failure to provide sufficient evidence may result in rejection of the claim.
Return Shipping
Responsibility for return shipping depends on the reason for the approved return.
If the return is approved because of an error by Fashop, the supplier, or the courier, return shipping may be arranged or reimbursed where applicable.
If a return is approved for any other eligible reason, the customer may be responsible for the applicable return shipping charges.
Pickup Availability
Return pickup services depend on:
- Customer location.
- Courier availability.
- Serviceable PIN code.
- Nature of the approved return.
Where pickup is unavailable, customers may be requested to ship the product using an approved courier service.
Product Condition for Returns
Returned products must:
- Be unused.
- Be unwashed.
- Be free from customer-caused damage.
- Include all original tags.
- Be returned in the original packaging.
- Include all accessories, if applicable.
- Be in resalable condition.
- Match the original order.
Failure to satisfy these conditions may result in rejection of the return.
Product Inspection
Every returned product undergoes inspection after it is received by Fashop or the authorized supplier.
Refunds, replacements, or other resolutions are processed only after successful inspection and approval.
Replacement Policy
Replacement is available only for eligible and verified claims.
Replacement is generally limited to one replacement per order and is subject to product availability.
If the same product is unavailable, Fashop may offer an alternative solution, including a refund or store credit, where appropriate.
Refund Policy
Once a refund request is approved, refunds are generally processed within 10 to 15 business days.
Refunds may be issued through:
- The original payment method.
- Bank transfer.
- UPI.
- Store credit, where applicable.
The actual credit time may vary depending on your bank or payment provider.
Cash on Delivery Refunds
For Cash on Delivery orders, approved refunds may be issued through:
- Bank transfer.
- UPI.
- Store credit.
Cash refunds are not provided.
Customers may be required to provide accurate bank account or UPI details before the refund can be processed.
Delivery Charges
Original shipping or delivery charges are generally non-refundable unless the return has been approved because of an error by Fashop or the supplier.
Refund Rejection
A refund or replacement request may be rejected if:
- The product has been used.
- The product has been washed.
- Original tags are missing.
- Original packaging is missing.
- Damage occurred after delivery.
- The claim is reported after the permitted reporting period.
- Required evidence is not provided.
- The product returned does not match the approved request.
- The return was sent without prior approval.
- False, misleading, or fraudulent information is submitted.
- The issue falls outside the scope of this policy.
Damaged Outer Packaging
If the outer package appears damaged, torn, opened, resealed, or tampered with at the time of delivery, customers should:
- Record a video before opening the package.
- Take clear photographs of the package.
- Complete a continuous unboxing video.
- Contact Fashop immediately through WhatsApp or email.
Prompt reporting helps us investigate and resolve the issue more efficiently.
Abuse of Return Policy
To protect all customers, Fashop reserves the right to refuse returns, reject refund requests, suspend customer accounts, cancel future orders, or take appropriate action if we identify:
- Repeated fraudulent claims.
- Fake complaints.
- Excessive return requests.
- Misuse of replacement facilities.
- Submission of false evidence.
- Abuse of promotional offers.
- Any attempt to misuse this Return & Refund Policy.
Relationship with Our Legal Policies
This Return & Refund Policy should be read together with our Terms & Conditions, which explain the rules governing the use of our Website, purchases, customer responsibilities, limitations of liability, and other legal provisions.
You can review our Terms & Conditions here:
This policy should also be read together with our Privacy Policy, which explains how we collect, use, store, and protect your personal information.
You can review our Privacy Policy here:
Our Disclaimer contains important information regarding Website content, product information, third-party services, and limitation of liability.
You can review our Disclaimer here:
Changes to This Policy
Fashop reserves the right to update, revise, modify, or replace this Return & Refund Policy at any time without prior notice.
Any changes will become effective immediately upon publication on this page. Continued use of the Website after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with a return, replacement, or refund request, please contact us:
Fashop
Website: https://fashop.in
Email: help@fashop.in
WhatsApp: +91 9568737337
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM
Business Address: Bhikanpura, Pilkhuwa, Uttar Pradesh 245304, India